Browse Items (1 total) Tags: customer service seminar Browse All Browse by Tag Search Items Sort by: Title Creator Date Added Memo to Circulation Staff - May 1994 This is a memo to the circulation staff concerning a seminar that a number of library staff attended. This seminar was on Customer Service. Topic included patron type, patron wants, public relations, phone techniques, and communication. Tags: 1994, board of directors, Board of Trustees, Circulation Department, communication, customer service seminar, Decatur IL, Decatur Public Library, John Moorman, May 1994, memo, Patrons, Public Relations, techniques Featured Item Photos of Lake Decatur before it was filled and during the filling. Photographs of the area before Lake Decatur and during the filling of the lake.