Browse Items (1 total) Tags: techniques Browse All Browse by Tag Search Items Sort by: Title Creator Date Added Memo to Circulation Staff - May 1994 This is a memo to the circulation staff concerning a seminar that a number of library staff attended. This seminar was on Customer Service. Topic included patron type, patron wants, public relations, phone techniques, and communication. Tags: 1994, board of directors, Board of Trustees, Circulation Department, communication, customer service seminar, Decatur IL, Decatur Public Library, John Moorman, May 1994, memo, Patrons, Public Relations, techniques
